Punishment Guide

This guide is intended for everyone.

Below is a list of rules and the punishment that is given for breaking them. Some rules may only apply to staff, some may apply to everyone.

Some things to note:

• Higher ranks may receive more severe punishments.
• All of the listed punishments are subject to change based on the severity of the user's actions.
• Not all punishments are listed here. Use common sense.

Punishments

Action	Punishment	Applies to	HR Action
Advertising in-game	Server ban	Everyone	Run the command :ban (username) (reason). If the individual is an LR, demote them to Customer. If the individual is an MR, demote them to Customer and log it using the proper format.
Alternate account of a server banned user	Server ban	Everyone	Run the command :ban (username) (reason). If the individual is an LR, demote them to Customer. If the individual is an MR, demote them to Customer and log it using the proper format.
Bypassing or attempting to bypass	Server ban	Everyone	Run the command :ban (username) (reason). If the individual is an LR, demote them to Customer. If the individual is an MR, demote them to Customer and log it using the proper format.
Crowding (5+ players)	Server ban	Everyone	Run the command :ban (username) (reason). If the individual is an LR, demote them to Customer. If the individual is an MR, demote them to Customer and log it using the proper format.
Dancing/standing on elevated surfaces	Server ban	Everyone	First, issue a verbal warning. If a player refuses to stop or does not step down, a server ban must follow the warning. If the individual is an LR, demote them to Customer after a server ban. If the individual is an MR, demote them to Customer and log it using the proper format after a server ban.
Discussing inappropriate subjects	Server ban	Everyone	Run the command :ban (username) (reason). If the individual is an LR, demote them to Customer. If the individual is an MR, demote them to Customer and log it using the proper format.
Disrespecting others	Server ban	Everyone	Run the command :ban (username) (reason). If the individual is an LR, demote them to Customer. If the individual is an MR, demote them to Customer and log it using the proper format.
Excessively large avatars that obstruct the view	Server ban	Everyone	Run the command :ban (username) (reason). If the individual is an LR, demote them to Customer. If the individual is an MR, demote them to Customer and log it using the proper format.
Failure to comply by an HR's orders	Server ban	Everyone	Run the command :ban (username) (reason). If the individual is an LR, demote them to Customer. If the individual is an MR, demote them to Customer and log it using the proper format.
Glitching	Server ban	Everyone	Run the command :ban (username) (reason). If the individual is an LR, demote them to Customer. If the individual is an MR, demote them to Customer and log it using the proper format.
Inappropriate avatar or username	Server ban	Everyone	Run the command :ban (username) (reason). If the individual is an LR, demote them to Customer. If the individual is an MR, demote them to Customer and log it using the proper format.
Inappropriate behavior, gestures, or roleplay	Server ban	Everyone	Run the command :ban (username) (reason). If the individual is an LR, demote them to Customer. If the individual is an MR, demote them to Customer and log it using the proper format.
Inciting a raid	Server ban	Everyone	Run the command :ban (username) (reason). If the individual is an LR, demote them to Customer. If the individual is an MR, demote them to Customer and log it using the proper format.
Minor threats	Server ban	Everyone	Run the command :ban (username) (reason). If the individual is an LR, demote them to Customer. If the individual is an MR, demote them to Customer and log it using the proper format.
Raiding	Server ban	Everyone	Run the command :ban (username) (reason). If the individual is an LR or MR, demote them to Customer. If the individual is an MR, demote them to Customer and log it using the proper format.
Spamming	Server ban	Everyone	Run the command :ban (username) (reason). If the individual is an LR, demote them to Customer. If the individual is an MR, demote them to Customer and log it using the proper format.
Trolling	Server ban	Everyone	LRs and MRs have the authority to cuff trollers but should then contact an HR to server ban them. Run the command :ban (username) (reason). If the individual is an LR, demote them to Customer. If the individual is an MR, demote them to Customer and log it using the proper format.
Alternate account of a blacklisted or permanently banned user	Permanent ban	Everyone	Run the command :ban (username) (reason). Create a ticket in #support.
Discrimination in any way	Permanent ban	Everyone	Run the command :ban (username) (reason). Create a ticket in #support.
Encouragement of suicide or self-harm	Permanent ban	Everyone	Run the command :ban (username) (reason). Create a ticket in #support.
Exploiting	Permanent ban	Everyone	A screen recording is recommended. Run the command :ban (username) (reason). Create a ticket in #support.
Gossiping	Permanent ban	Everyone	Run the command :ban (username) (reason). Create a ticket in #support.
Impersonation	Permanent ban	Everyone	Run the command :ban (username) (reason). Create a ticket in #support.
Joking about serious topics	Permanent ban	Everyone	Run the command :ban (username) (reason). Create a ticket in #support.
Major threats	Permanent ban	Everyone	Run the command :ban (username) (reason). Create a ticket in #support.
Offensive language	Permanent ban	Everyone	Run the command :ban (username) (reason). Create a ticket in #support.

Staff Punishments

Action	Punishment	Applies to	HR Action
Lack of understandable English	Logged warning and a demotion to Customer if repeated	LRs and MRs	Firstly, check if the staff member has lacked understandable English in the past by searching their current username and any past usernames. If the player has no past history of lacking understandable English, issue a warning and log it in that channel. In your warning log, provide evidence of the staff member lacking understandable English, as well as proof of the warning given to them. If this is the player's second offense, rank them to Customer. Be sure to also log the demotion in that channel using the proper format, REGARDLESS of the player's rank.
Unprofessionalism (trolling, spamming, refusing to wear the correct uniform, dancing or standing on elevated surfaces, advertising in-game, disrespecting/arguing with/ignoring an HR, etc.)	Demotion to Customer	Staff	Run the command :ban (username) (reason). Rank the staff member to Customer. If the individual is an MR, log the demotion. If the individual is an HR, create a ticket.
Cuff abuse	Blacklist	Staff	Once you have a clear screen recording, run the command :ban (username) (reason). Create a ticket by visiting #support.
Lying to a Group Administrator+ or faking evidence of purchased points	Blacklist	Staff	Create a ticket by visiting #support.
Point cheating	Blacklist	Staff	Once you have a clear screen recording, run the command :ban (username) (reason). Create a ticket by visiting #support.
Claiming a rank while blacklisted	Permanent ban	Staff	Run the command :ban (username) (reason). Create a ticket by visiting #support.
Claiming the same rank more than once	Permanent ban	Staff	Run the command :ban (username) (reason). Create a ticket by visiting #support.
Simping for a higher rank	Permanent ban	Staff	Run the command :ban (username) (reason). Create a ticket by visiting #support.

MR+ Punishments

Action	Punishment	Applies to	HR Action
Hinting for a promotion	Logged warning and a demotion to Customer	Team Leader+	For the first offense, issue a warning and log it using the format provided in the pinned messages. Be sure to include face-to-face evidence of both the warning and the MR hinting for a promotion. If the MR hints again, you must demote them to Customer, providing evidence of the hinting. For the second offense, face-to-face evidence of the demotion is not required, as you are not issuing a warning. For HRs, start by issuing a verbal warning and documenting the incident with evidence in a ticket. If the issue persists, submit another ticket.

HR+ Punishments

Action	Punishment	Applies to	HR Action
Hosting an unofficial shift or training session	Logged warning and a demotion to Customer if repeated	High Ranks	Create a ticket by visiting #support.
Lack of grammar	Logged warning and a demotion to Customer if repeated	High Ranks	Create a ticket by visiting #support.
Playing with ranking sticks or misusing them	Logged warning and a demotion to Customer if repeated	Store Executive+	Create a ticket by visiting #support.
Announcement abuse	Blacklist	High Ranks	Create a ticket by visiting #support.
Minute farming	Blacklist	High Ranks	Once you have a clear screen recording, create a ticket by visiting #support.
Trolling or behaving unprofessionally on an alternate account	Blacklist	High Ranks	Create a ticket by visiting #support.
Major admin abuse	Blacklist or permanent ban	High Ranks	Create a ticket by visiting #support.
Abusing the group shout	Permanent ban	High Ranks	Create a ticket by visiting #support.
Free ranking	Permanent ban	Store Executive+	Create a ticket by visiting #support.
Leaking chats or confidential information	Permanent ban	High Ranks	Create a ticket by visiting #support.